Field Service Supervisor
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Job information
Reference number
JR-0025505
Job function
Service
Position type
Full time
Site
Glasgow
Suite 2, Glasgow, Lanarkshire, G4 9XA
Your responsibilities and tasks:
Field Service Responsibilities:
Undertake and assist with all aspects of site activities as required.
Organise, run and coordinate service project works.
Provide support and guidance for other engineers while leading from the front.
Organise and liaise with sub-contractors on site.
Record all repairs and replacements made and causes of malfunctions.
Ensure all site issues are logged and documented so that customer queries can be dealt with efficiently and effectively by the technical support and service team.
Build relationships with potential customers and bring in new business.
Undertake overtime when required to assist with service works
Build excellent relationships with customer and third parties
Act as main point of contact for the customer on field service activities and ensure regular high-level updates are communicated on status in collaboration with the technical support team
Assist in the definition of service scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Assist in the creation of quotations with Service Sales and provide justification for deviation to budget.
Work in close collaboration with the Service Management / Sales team to ensure we can both technically and financially deliver the scope proposed, highlighting any commercial risk
Management/Supervision Responsibilities:
Assist in the growth of the business in line with pre-set targets.
Ensure job costs achieve budget, or if this is unlikely discuss with Service Manager
Identify opportunities within our customer base for the sale of our services.
Ensure agreed procedures for providing quotations, accepting orders, recording costs, pricing and invoices are followed and adhered to.
Ensure all documents and records are properly filed, ensuring all debts can be proven and customer queries dealt with efficiently and effectively.
All job costs are kept within budget and discussed with the service Manager.
Outstanding debt queries are answered and dealt with promptly and every assistance is provided to the Service Manager and credit controller to collect overdue debts.
Support in the scheduling of works with customers, based on appropriate skill sets.
Provide on-site supervision of Field Service Engineers
Assist Service Manager to manage the utilisation of the engineers in an efficient and effective manner, maximising chargeable hours wherever possible.
Support the Service Manager to develop effective tools to improve resource planning and identify capacity gaps
Assist in keeping engineers sufficiently informed about company procedures and other information so that they can represent the company in a professional manner.
Ensure that engineers are updated on Health and Safety matters, by liaising with the QSHE Team.
Ensure relevant Health & Safety procedures are adhered too and executed.
Assist the Service Manager to maintain effective teamwork, employee motivation and morale within the business.
Builds up effective teams and creates team culture, promotes and develops innovative solutions and think visionary.
Actively addresses an exchange of opinions when solving a problem and can facilitate collaboration with other stakeholders
Creates a climate in which people want to perform, able to motivate all kind of employees, invites input and shares ownership and visibility
Open for discussion with & feedback from employees, manages suitable and effective diversity in team, provides challenging and stretching tasks and assignments, conducts frequent development discussions
Makes customers a high priority, shows interest in and understanding of their needs and maintains effective relationships.
Ability to motivate team and focus on staff development.
Lead on the FSE’s training plan and identify gaps in skill set requirements.
Work in close collaboration with the manufacturing centers on all aspects of the product offer & keeping up to date with service product / market / UK developments
Act in a professional, courteous, and business-like manner always.
Enhance the reputation and ‘presence’ of the company in the marketplace.
To support the Service Manager in delivering the vision and goals for the department.
Works in close alignment & employs effective communication techniques with sales & projects is essential – strong.‘’One Team’’ ethic required (sales, service & projects aligned)
Conduct Service engineering audits
Live the GEA Values
ALL activities undertaken with reference to the UK company handbook (Inc QSHE) & GEA code of compliance
Perform other related duties as assigned
Your profile and qualifications:
Engineering qualification would be an advantage
Experience with working on Customer Sites
Experience with working on service projects
Technically professional expert
Problem solving skills, applying professional judgment and competent performance
Reliable and adheres to commitments
Drive for results
Organisational ability
Facilitating change
Demonstrates high level of integrity and sense of responsibility
Professional Communication skills at all levels
Strategic Agility
Trust and Integrity
Building Teams
Delegation
Business understanding
Technical and professional knowledge and Skills
We are looking forward to receiving your application!
