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The Ashmolean Museum’s core aim as a world-class museum and cultural destination is to broaden its reach, welcome everyone and offer experiences which are innovative, inspiring and relevant. Membership is part of the Audiences and Online Engagement team in the Audiences & Content Directorate. It provides an important source of funds for the Ashmolean that supports activities for wider audiences. This role therefore contributes to the Ashmolean’s strategic priority of ensuring a sustainable funding model.
In recent years the membership scheme at the Ashmolean has grown significantly, and the Museum would like to expand the scheme further to nurture engagement and loyalty to the Ashmolean. To help sustain this growth, we are now seeking a part-time Membership Assistant to join the team.
You will primarily provide support to fulfil day-to-day administrative tasks in the Membership Office, as well as provide excellent customer care to Ashmolean Members via email, phone and in person. This is a vital support role within the Membership Team which enables the smooth running of the membership programme, all related communications, financial administration, and visitor engagement.
You will be process-driven, with strong organisational skills, and possess excellent verbal and written communication skills. You will have a track record of excellent customer service skills, and have experience of dealing with the public, and enjoy interacting with visitors and nurturing relationships with Members and volunteers.
This is a two-year fixed term role at 0.5FTE/18.25 hours per week.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example shared parental leave.
You will be required to upload
a CV and a supporting evidence form (please find the attached form below) as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
The Chair of this recruitment panel will be Anne-Marie Lo, who can be contacted with enquiries relating to the role ( membership@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ( recruitment@ashmus.ox.ac.uk).
Only applications received online before 12:00 midday (BST) on Wednesday 6 September 2023 can be considered. Interviews are expected to take place during the week commencing Monday 2 October 2023.
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