We are currently looking for a Customer Service Team Leader to join our UK Customer Service - General Enquiries Department based at our Headquarters in Steeton (West Yorkshire, UK)
Working hours: Monday to Friday 8.30am – 5.00pm (a degree of flexibility is needed for this role)
Starting salary: £24,000 - £26,000 per year Dep on Exp Plus team incentives
Key responsibilities include:
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To monitor all calls coming into the department by hitting and maintaining the KPI target - this includes the running of reports and the walking of the floor to make sure all coordinators are active- Performance reviews and monthly 1-to-1's
- Listening to calls live to identify and provide training in areas of customer service delivery
- Work closely with the other Team Leaders to reduce and prevent complaints into the department
- Ensure that all your team follow through company policies and procedures
- Working closely with the Service Manager/Assistant Service Manager to implement and oversee new ideas and processes
- Make sure all office staff have the relevant skill set to succeed
- Identify and resolve problems that affect the customer service quality and efficiency
Skills and Experience:
- Customer service experience in either a Team Leader or Managerial capacity
- Must have a high level of customer service acumen
- Good listening skills
- Word, Excel, and Outlook knowledge
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions
Mangers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
